By Ben Ssebuguzi
During some of the Presidential Addresses in covid19 lock down, President Yoweri Museven Tibuhaburwa, warned his security people to stop harassing suspects, and currently when you go to police,they treat everyone with respect and dignity.Thanks to the Fountain of Honor.
That is the NRM mantra of a pro people liberation where the wanaichi (customer) is the boss.
For the International Organization for Standards (ISO) to give you the certification,it reveals the highest safety, quality and efficiency standards your organisation has.It also shows that your organisation meets all the regulatory customer requirements just like UNRA does.
Here is how Uganda National Roads Authority (UNRA) is employing NRA standards to meet ISO requirements by putting up a candid and clear LAND ACQUISITION HANDLING PROCESS which make service delivery easy.
Your complaint is received and registered.A unique reference number is issued.The land acquisition officer at their front desk then guides you to the line officer in charge.
You will receive a message with a unique reference number confirming that your grievance has been registered and is being handled.
The line officer attends to you and gives technical guidance.
You then receive a message clarifying the position taken by the line officer.
You are required to pass by the reception as you walk out for proper feedback.
Ben Ssebuguzi is the Secretary general Uganda poor youth movement,and public awareness and information dissemination fellow with Public Opinion.